TAILIEUCHUNG - Ebook Be My Guest Student's Book: English for the Hotel Industry

Be My Guest is for hotel employees at elementary and lower-intermediate levels who need English for their work. The course focuses on everyday communicative situations so that hotel employees can understand and respond to the needs and requests of hotel guests during their stay. | Be My Guest English for the Hotel Industry English for the Hotel Industry Student s Book Francis O Hara M Cambridge ỆỆP UNIVERSITY PRESS PUBLISHED BY THE PRESS SYNDICATE OF THE UNIVERSITY OF CAMBRIDGE The Pitt Building Trumpington Street Cambridge United Kingdom CAMBRIDGE UNIVERSITY PRESS The Edinburgh Building Cambridge CB2 2RU UK 40 West 20th Street New York NY 100 1-4211 USA 477 Williamstown Road Port Melbourne VIC 3207 Australia Ruiz de Alarcon 13 28014 Madrid Spain Dock House The Waterfront Cape Town 8001 South Africa http Cambridge University Press 2002 This book is in copyright. Subject to statutory exception and to the provisions of relevant collective licensing agreements no reproduction of any part may take place without the written permission of Cambridge University Press. First published 2002 Third Printing 2004 Printed in Dubai by Oriental Press Typeface Optima 10 12 and Pompei 12 System QuarkXPress Pentacor A catalogue record for this book is available from the British Library ISBN 0 521 ISBN 0 521 ISBN 0 521 ISBN 0 521 77689 9 Student s Book 77688 0 Teacher s Book 77686 4 Audio CD Set 77687 2 Audio Cassette .

• Tiếng Anh thương mại
• Be My Guest Students Book
• Tiếng Anh chuyên ngành kinh tế
• Tiếng Anh chuyên ngành
• Tiếng Anh du lịch
• Từ vựng tiếng Anh thương mại
• English for the Hotel Industry
• High season
• English for the Hotel
• English for the Tourist industry
• Types of accommodation
• Hotel facilities
• Staffing and internal organization
• Reservations and check in
• Hotel and restaurant services
• Ebook By my guest
• By my guest: English for the Hotel industry
• The check in hotel
• Bathroom and porter
• Services in the hotel
• Room services
• The check out hotel
• The hotel bedroom
• Location of facilities
• Taking bar orders
• Places to visit
• The check out
• Personal job file
• Describing tourist sight
• Presenting the hotel bill
• High season (Student's book)
• Dealing with complaints
• Off site services
• The business traveller
• Ebook English communication for your career
• English communication for your career: Hospitality
• The hotel industry
• Check in to a hotel
• Order room service
• Check out of a hotel
• Ebook Highly recommended 2
• Highly recommended 2
• English for the hotel and catering industry
• Dealing with incoming calls
• Customer information
• Taking reservations
• Dealing with booking enquiries
• Explaining travel options
• Ebook Highly recommended
• Highly recommended (Student's book)
• Taking phone calls
• Taking room reservations
• Taking restaurant bookings
• Serving in the bar
• Payment queries
• Preposition of time
• Adverbs of frequency
• Possessive adjectives
• Highly recommended (Teacher's book)
• Taking a food order
• Taking telephone requests
• Highly recommended (Workbook)
• Giving polite explanations
• Health and safety at work
• Giving directions indoors
• Giving directions outside
• Be My Guest Teachers Book
• Customers and colleagues
• The hotel and catering industry