TAILIEUCHUNG - Quality management principles

Soybean cyst nematode (SCN), or Heterodera glycines, is the most destructive pathogen of soybean in North America. Soybean producers in the United States lost more than 300 million bushels to the soybean cyst nematode from 2003 to 2005. More yield is lost to SCN than any other soybean pathogen. At present, soybeans are planted on more than 70 million acres in North America. SCN is widely distributed in all major soybean production areas of the United States (see map, right). SCN was first found in the Western Hemisphere in North Carolina in 1954. Before then, SCN was known. | Quality management principles ISO Introduction This document introduces the eight quality management principles on which the quality management system standards of the ISO 9000 series are based. These principles can be used by senior management as a framework to guide their organizations towards improved performance. The principles are derived from the collective experience and knowledge of the international experts who participate in ISO Technical Committee ISO TC 176 Quality management and quality assurance which is responsible for developing and maintaining the ISO 9000 standards. The eight quality management principles are defined in ISO 9000 2005 Quality management systems - Fundamentals and vocabulary and in ISO 9004 2009 Managing for the sustained success of an organization - A quality management approach. This document gives the standardized descriptions of the principles as they appear in ISO 9000 2005 and ISO 9004 2009. In addition it provides examples of the benefits derived from their use and of actions that managers typically take in applying the principles to improve their organizations performance. Contents Principle 1 - Customer focus Principle 2 - Leadership Principle 3 - Involvement of people Principle 4 - Process approach Principle 5 - System approach to management Principle 6 - Continual improvement Principle 7 - Factual approach to decision making Principle 8 - Mutually beneficial supplier relationships The next step Principle 1 - Customer focus Organizations depend on their customers and therefore should understand current and future customer needs should meet customer requirements and strive to exceed customer expectations. Key benefits Increased revenue and market share obtained through flexible and fast responses to market opportunities Increased effectiveness in the use of the organization s resources to enhance customer satisfaction Improved customer loyalty leading to repeat business. Applying the principle of customer focus typically .

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