TAILIEUCHUNG - Lecture Organizational behavior: Improving performance and commitment in the workplace (4/e): Chapter 7 – Colquitt, LePine, Wesson

Chapter 7 - Trust, justice, and ethics. After reading this chapter, you should be able to answer the following questions: What is trust, and how does it relate to justice and ethics? In what three sources can trust be rooted? What dimensions can be used to describe the trustworthiness of an authority? What dimensions can be used to describe the fairness of an authority's decision making?. | Trust, Justice, and Ethics Chapter 7 Trust Defined The willingness to be vulnerable to an authority based on positive expectations about the authority’s actions and intentions Trust = willing to be vulnerable Risk = actually becoming vulnerable Trust Drivers Disposition-Based Trust Trust Propensity A general expectation that the words, promises, and statements of individuals and groups can be relied upon Which is more damaging in organizational life: being too trusting or being too suspicious? Cognition-Based Trust Trustworthiness The characteristics of a trustee that inspire trust Ability Benevolence Integrity Which are most important with subordinates? With supervisors? Affect-Based Trust Justice Trustworthiness can sometimes be difficult to judge, especially early in work relationships Justice-relevant acts can serve as behavioral evidence of trustworthiness Distributive justice Procedural justice Interpersonal justice Informational justice Distributive and Procedural Justice .

• Quản trị kinh doanh
• Organizational behavior
• Individual mechanisms
• Individual characteristics
• Group mechanisms
• Organizational mechanisms
• Disposition based trust
• Lecture Organizational behavior
• Organizational behavior theory
• Organizational culture
• Organizational structure
• Leading organizational change
• The unfreezing stage
• Individual behavior
• Organizational context
• Organizational design
• Management in organizations
• Leadership in organizations
• Internal locus
• Outcomes of stress
• Script schemas
• Person schemas
• Job satisfaction
• Emotional intelligence
• Motivation theories
• Needs theory
• Individual motivation
• Performance management cycle
• Formal teams
• Informal groups
• Team performance
• The team building process
• Decision making
• Moral dilemma
• Conflict in organizations
• Negotiation in organizations