TAILIEUCHUNG - Lecture Lesikar's business communication: Connecting in a digital world (13/e): Chapter 15 - Kathryn Rentz, Paula Lentz

Chapter 15 - Communicating effectively in meetings and conversations. After completing this unit, you should be able to: Discuss talking and its key elements, explain the techniques for conducting and participating in meetings, describe good phone and voice mail techniques, explain the barriers to good listening and describe how to overcome them, describe the nature and types of nonverbal communication. | Chapter 15: Communicating Effectively in Meetings and Conversations © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Chapter Overview Informal talking Conducting and participating in meetings Telephone and voice mail techniques Listening Nonverbal communication Elements of Good Talking Voice quality Talking style Word choice and vocabulary Central role of adaptation Talking Style Definition: The blending of pitch, speed, and volume To improve Analyze your style. Listen to yourself. Then do what you can to make yours better. Word Choice Analyze the audience. Adopt a courteous and respectful tone. Adapt your word choice to meet the audience’s expectations. Adaptation Fit the message to the audience’s level and context. Be aware of how tone, .

• PR - Truyền thông
• Business communication
• Business messages
• Fundamentals of report writing
• Informal talking
• Voice mail techniques
• Nonverbal communication
• Business communication design
• Lecture Business communication design
• Indirect communication strategies
• Direct communication strategies
• Indirect strategy
• Communicating internally
• Formal communication networks
• Informal communication networks
• Business of change
• Organizations change
• Communication conflicts
• Industrial communication
• Lecture Business and industrial communication
• Subordinate communication
• Communication activities
• Lecture Business communication
• Communication skills
• Business communication process
• Communication networks
• Oral communication
• Text based visuals
• Business writing design
• Writing process
• Business writing style
• Business of reports
• Organizing reports
• Informational reports
• Communication technology
• Technology influence
• Selecting appropriate words
• Avoid discriminatory wording
• Writing good news
• Neutral messages
• Writing bad news messages
• Writing persuasive messages
• Email sales messages
• Writing reports
• Conventional outline form
• Writing short reports
• Forms of short reports
• Communicating orally
• Using voice input
• Application documents
• Print résumé
• Creating effective messages
• Communication design
• Select channels
• Administrative communication
• Business communication environment
• Communication process
• Business environment
• Corporate culture