TAILIEUCHUNG - Volunteer Management Capacity in America’s Charities and Congregations

Volunteers can boost the quality of services in charities and congregations while reducing costs. However, these organizations are not always fully equipped to make the most of their volunteers. In order to better understand the current state of volunteer management capacity, The UPS Foundation, the Corporation for National and Community Service, and the USA Freedom Corps organized the first national study of volunteer management capacity. Conducted by the Urban Institute, the study draws on representative samples of charities and congregations. The study highlights the potential for charities and congregations to use more volunteers, some challenges in doing so, and capacity-building options to reduce the hurdles. Such efforts could go a long way toward meeting. | Volunteer Management Capacity in America s Charities and Congregations A BRIEFING REPORT February 2004 lĩỈThe Urban Institute Citation Urban Institute. 2004. Volunteer Management Capacity in America s Charities and Congregations A Briefing Report. Washington . Copyright 2004. The Urban Institute. All rights reserved. Conclusions or opinions expressed in Institute publications are those of the authors and do not necessarily reflect the views of staff members officers or trustees of the Institute advisory groups or any organizations that provide financial support. 2 Volunteer Management Capacity in America s Charities and Congregations Table of Contents 4 6 7 8 10 12 14 15 16 17 19 21 23 23 Executive Summary Introduction Volunteering in Charities and Congregations Investments in Paid Staff for Managing Volunteers Challenges in Volunteer Management Volunteer Management Practices Benefits Volunteers Bring to Charities Investments in Volunteer Management Charities with Ties to Religious Organizations Capacity to Take On More Volunteers Capacity-Building Options Conclusions and Implications Next Steps About The Project Sponsors Volunteer Management Capacity in America s Charities and Congregations

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