TAILIEUCHUNG - Software Process Improvement Journey: IBM Australia Application Management Services

It should be pointed out, however, that the initial set of processes included here are more appropriate for internal incident management or CSIRT capabilities, as defined in our report Organizational Models for CSIRTs [Killcrece 03a]. An internal capability is one in which staff in the organization have been assigned the responsibility for incident management and the constituency being serviced is the parent organization. Future work will include applying these processes to other organizational models, particularly the Coordinating CSIRT model | TECHNICAL REPORT CMU SEI-2005-TR-002 ESC-TR-2005-002 Software Process Improvement Journey IBM Australia Application Management Services Robyn Nichols Colin Connaughton March 2005 A Report from the Winner of the 2004 Software Process Achievement Award Award for Software Process Achievement CamegieMeUon Software Engineering Institute Pittsburgh PA 15213-3890 Software Process Improvement Journey IBM Australia Application Management Services A Report from the Winner of the 2004 Software Process Achievement Award CMU SEI-2005-TR-002 ESC-TR-2005-002 Robyn Nichols Colin Connaughton March 2005 IBM Australia Application Management Services Unlimited distribution subject to the .

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