TAILIEUCHUNG - Industrial Management & Data Systems

In pursuit of this objective, the study also investigates: the validity of a modified scale for measuring e-service quality in online banking services; and the factors that might influence customer satisfaction and loyalty in the context of online banking services. | Industrial Management Data Systems Emerald Article Customer s loyalty and perception of ISO 9001 in online banking Luc Honore Petnji Yaya Frederic Marimon Marti Casadesus Article information To cite this document Luc Honore Petnji Yaya Frederic Marimon Marti Casadesus 2011 Customer s loyalty and perception of ISO 9001 in online banking Industrial Management Data Systems Vol. 111 Iss 8 pp. 1194 - 1213 Permanent link to this document http 02635571111170767 Downloaded on 17-10-2012 References This document contains references to 59 other documents Citations This document has been cited by 3 other documents To copy this document permissions@ Users who downloaded this Article also downloaded Francisco Munoz-Leiva Teodoro Luque-Martinez Juan Sanchez-Fernandez 2010 How to improve trust toward electronic banking Online Information Review Vol. 34 Iss 6 pp. 907 - 934 http 14684521011099405 Hui Chen Miguel Baptista Nunes Lihong Zhou Guo Chao Peng 2011 Expanding the concept of requirements traceability The role of electronic records management in gathering evidence of crucial communications and negotiations Aslib Proceedings Vol. 63 Iss 2 pp. 168 - 187 http 00012531111135646 Chien-Ta Bruce Ho Wen-Chuan Lin 2010 Measuring the service quality of internet banking scale development and validation European Business Review Vol. 22 Iss 1 pp. 5 - 24 http 09555341011008981 Access to this document was granted through an Emerald subscription provided by UNIVERSITY OF ECONOMICS HO CHI MINH For Authors If you would like to write for this or any other Emerald publication then please use our Emerald for Authors service. Information about how to choose which publication to write for and submission guidelines are available for all. Please visit authors for more information. About Emerald With over forty years experience Emerald Group Publishing is a .

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