TAILIEUCHUNG - Using CiviCRM

Donald Lobo, Michal Mach, and I started CiviCRM almost six years ago. Back then, open source software had gained traction in the operating system arena, but the idea of an open source application designed from the ground up to meet the needs of non-profits and other civic sector organizations was pretty radical. We were convinced that there was a natural affinity between the principals of open source development, namely peer production, collaboration, and transparency, and the goals and culture of many civic sector organizations. As I see it, the chief benefit of open source software is that the capabilities of. | Community Experience Distilled Using CiviCRM Develop and implement a fully-functional systematic CRM plan for your organization using CiviCRM Foreword by David Greenberg CiviCRM Project Lead Joseph Murray Brian p. Shaughnessy open source community experience distilled Using CiviCRM Develop and implement a fully-functional systematic CRM plan for your organization using CiviCRM Joseph Murray PhD Brian P. Shaughnessy rDAri Tl open source I I community experience distilled PUBLISHING BIRMINGHAM - MUMBAI Using CiviCRM Copyright 2011 Packt Publishing All rights reserved. No part of this book may be reproduced stored in a retrieval system or transmitted in any form or by any means without the prior written permission of the publisher except in the case of brief quotations embedded in critical articles or reviews. Every effort has been made in the preparation of this book to ensure the accuracy of the information presented. However the information contained in this book is sold without warranty either express or implied. Neither the authors nor Packt Publishing and its dealers and distributors will be held liable for any damages caused or alleged to be caused directly or indirectly by this book. Packt Publishing has endeavored to provide trademark information about all of the companies and products mentioned in this book by the appropriate use of capitals. However Packt Publishing cannot guarantee the accuracy of this information. First published February 2011 Production Reference 2170211 Published by Packt Publishing Ltd. 32 Lincoln Road Olton Birmingham B27 6PA UK. ISBN 978-1-849512-26-8 Cover Image by John M. Quick .

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