TAILIEUCHUNG - CONSUMER PROTECTION BOOKLET PENNSYLVANIA OFFICE OF ATTORNEY GENERAL

Maximizing Operational Efficiency and Reducing Air Emissions: The Natural Gas STAR Program, a flexible, voluntary partnership between EPA and oil and natural gas operating companies, encourages companies—both in the United States and internationally—to adopt proven, cost-effective technologies and practices that improve operational efficiency and reduce methane emissions. This very successful voluntary program has 130 domestic partner companies and 8 international partner companies. EPA and partner companies have identified over 80 technologies and practices that can cost-effectively reduce methane emissions from the oil and natural gas sector. Natural Gas STAR partners reported domestic emissions reductions of. | 1-800-441-2555 CONSUMER PROTECTION BOOKLET PENNSYLVANIA OFFICE OF ATTORNEY GENERAL TABLE OF CONTENTS 3 5 7 9 11 15 16 18 20 23 25 27 29 39 31 32 What the Bureau Can Do for You Automobile Repair Buying a Car Buying a Hearing Aid Buying or Selling a Home Cable Television Charitable Giving Contracts for Goods or Services Credit - Your Rights Debt Collection Deceptive Sales Practices Door-to-Door Sales Generic Drugs Health Care Section Health Club Memberships Home Improvements 35 37 39 41 43 45 46 48 52 53 56 58 66 How to Sue in Magisterial District Court Lemon Law Protection Mail Order Purchases Manufactured Housing Residents Rights Odometer Rollbacks On-line Scams Product Safety and Recalls Renting a Home or Apartment Leases and Security Deposits Rent-to-Own Transactions Telemarketing Time share Solicitations and Campground Memberships Warranties Guarantees and Your Rights Work-at-Home Schemes THEBUREAU OFCONSUMER_ PROTECTION ANDyOUR COMPLAINT The Bureau Investigates and mediates consumer complaints. Takes legal action against companies when there is a compelling interest or where there are numerous complaints against the same business which constitute unfair or deceptive business practices. Engages in a variety of consumer education programs and distributes educational materials. Assists in the preparation of consumer protection legislation. Cooperates with local state and federal agencies for effective consumer protection. Steps to effectively resolve a complaint yourself Before you file a complaint with the Bureau of Consumer Protection here are some tips that may help you resolve your own problem Clearly have in mind the specific complaint you wish to make and do so without delay. Clearly have the specific action you want the business to take to remedy your complaint. If you are making the complaint in person take along the purchase receipt any guarantee or warranty and if possible the product. Be assertive If a .

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