TAILIEUCHUNG - Manufacturing Handbook of Best Practices 2011 Part 14

Tham khảo tài liệu 'manufacturing handbook of best practices 2011 part 14', kỹ thuật - công nghệ, cơ khí - chế tạo máy phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | 14 Six Sigma Problem Solving Jonathon L. Andell Many consultants and references advocate Six Sigma as a means to rectify quality problems in a manufacturing environment. This application is indeed valid yielding impressive financial results as we shall discuss. However there is a variety of other situations wherein Six Sigma problem-solving methodologies can help an organization such as the following Identifying and eliminating the causes of nagging problems throughout a business the application most commonly described in articles and brochures Developing manufactured and service products with significant competitive edges the realm called Design for Six Sigma DFSS Planning and implementing management initiatives including Six Sigma itself setting up Six Sigma to match the requirements of each specific business As one might expect achieving such divergent objectives depends on applying somewhat different tools. After all the list starts with tactical issues dealing with things and progresses toward strategic issues of people and organizations. In order to accommodate such diverse objectives Six Sigma problem solving encompasses a variety of approaches. Most organizations have individuals with excellent backgrounds in Six Sigma problem solving even if they call it by another name. Furthermore many managers have seen literature and attended seminars on how it works. However it is commonplace for the state of problem solving at large to lag significantly behind what an organization s best people contribute. The challenge therefore is to make excellent problem-solving teams less of an exception and more the rule. As Table shows quite a balancing act is involved in bringing this about. This chapter endeavors to provide managers with some guidelines for striking such a balance. However there are limitations inherent in such a discussion No single chapter can provide enough detail to make the reader into an expert problem solver. For that matter nobody can become an

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