TAILIEUCHUNG - E – GOVERNMENT FOR DEVELOPING COUNTRIES: OPPORTUNITIES AND CHALLENGES

Moving away from these assertions, the aim of this paper is to identify and analyze the primary issues, opportunities and challenges that eGovernment initiatives present for developing countries. The insights and results here presented are based on an empirical, web- based research of 15 case studies undertaken in developing countries (Argentina, Brazil, Chile, China, Colombia, Guatemala, India, Jamaica, the Philippines) which have already explored and implemented eGovernment initiatives. In these cases, we can observe different applications and opportunities for eGovernment, such as: tax administration (Jamaica, Guatemala); better services to customers, businesses and stakeholders in general (Brazil, India); and eGovernment for. | EJISDC 2004 18 1 1-24 E - Government for Developing Countries Opportunities and Challenges Valentina Dardha Ndou Department of Business Administration University of Shkoder Albania ndou@ 1. introduction The explosion of digital connectivity the significant improvements in communication and information technologies and the enforced global competition are revolutionizing the way business is performed and the way organizations compete. A new complex and rapidly changing economic order has emerged based on disruptive innovation discontinuities abrupt and seditious change. In this new landscape knowledge constitutes the most important factor while learning which emerges through cooperation together with the increased reliability and trust is the most important process Lundvall and Johnson 1994 . The competitive survival and ongoing sustenance of an organisation primarily depend on its ability to redefine and adopt continuously goals purposes and its way of doing things Malhotra 2001 . These trends suggest that private and public organizations have to reinvent themselves through continuous non-linear innovation in order to sustain themselves and achieve strategic competitive advantage. The extant literature highlights the great potential of ICT tools for operational efficiency cost reduction quality of services convenience innovation and learning in private and public sectors. However scholarly investigations have focused primarily on the effects and outcomes of ICTs Information Communication Technology for the private sector. The public sector has been sidelined because it tends to lag behind in the process of technology adoption and business reinvention. Only recently has the public sector come to recognize the potential importance of ICT and e-business models as a means of improving the quality and responsiveness of the services they provide to their citizens expanding the reach and accessibility of their services and public infrastructure and allowing .

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