TAILIEUCHUNG -   Americans with Disabilities Act - ADA Update: A Primer for Small Business

People with disabilities continue to face architectural barriers that limit or make it impossible to access the goods or services offered by businesses. Examples include a parking space with no access aisle to allow deployment of a van’s wheelchair lift, steps at a facility’s entrance or within its serving or selling space, aisles too narrow to accommodate mobility devices, counters that are too high, or restrooms that are simply too small to use with a mobility device. The ADA strikes a careful balance between increasing access for people with disabilities and recognizing the financial constraints many small businesses. | . Department of Justice Civil Rights Division Disability Rights Section Americans with Disabilities Act ADA Update A Primer for Small Business TABLE OF CONTENTS New Custo Who is Covered by the ADA .1 Compliance GENERAL NONDISCRIMINATION REQUIREMENTS Policies and Service Wheelchairs and Other Power-Driven Mobility Communicating with MAKING THE BUILT ENVIRONMENT ACCESSIBLE Existing Element-by-Element Safe Readily Achievable Barrier Barrier Removal Before March 15 Priorities for Barrier Accessible Accessible Route to Goods and Shelves Sales and Service Counters and Check-Out Food and Restaurant New Construction and 2010 ADA Standards STEPS FOR SUCCESS Assessing Your Staff Tax Credit and ADA INFORMATION The Department of Justice has revised its regulations implementing the Americans with Disabilities Act ADA . This rule takes effect on March 15 2011 clarifies issues that have arisen over the past 20 years and contains new requirements including the 2010 Standards for Accessible Design 2010 Standards . This document provides guidance to assist small business owners in understanding how this new regulation applies to them. New Customers More than 50 million Americans 18 of our population have disabilities and each is a potential customer. People with disabilities are living more independently and participating more actively in their communities. They and their families want to patronize businesses that welcome customers with disabilities. In addition approximately million baby boomers will be over age 65 by the year 2030 and will be demanding products services and environments that meet their age-related physical needs. Studies show that once people with disabilities find a business where they can shop or .

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