TAILIEUCHUNG - Integrating knowledge management technologies in organizational business processes: getting real time enterprises to deliver real business performance

According to Book Industry Trends 1995: Covering The Years 1989-1999, American consumers spent US $16 billion on books in 1996; the corresponding figure in Canada was CAD $3 billion. Note that these figures do not include school or college textbooks. Information obtained from . Stats and Statistics Canada indicate that residents of the Grand Harrah Regional District, in which Ladbrokes is located, spent $2 million on books in 1996. With greater Ladbrokes comprising 30% of the Regional District's population, it is estimated that the market for books in the area is $600,000 annually. In terms of magazines, the 1995 Operating Survey of Canadian Retailing indicates that. | Integrating knowledge management technologies in organizational business processes getting real time enterprises to deliver real business performance Yogesh Malhotra Dr Yogesh Malhotra serves on the Faculty of Management Information Systems at the Syracuse University and has taught in the executive education programs at Kellogg School of Management and Carnegie Mellon University. He is the founding chairman of BRINT Institute LLC the New York based internationally recognized research and advisory company. His corporate and national knowledge management advisory engagements include organizations such as Philips The Netherlands United Nations New York City Headquarters Intel Corporation USA National Science Foundation USA British Telecom UK Conference Board USA Maeil Business Newspaper and TV Network South Korea Ziff Davis Government of Mexico Government of The Netherlands and Federal Government of the USA. He can be contacted at Constructive comments offered by the special issue Editor Eric Tsui and the two anonymous reviewers are gratefully acknowledged. Abstract Purpose - To provide executives and scholars with pragmatic understanding about integrating knowledge management strategy and technologies in business processes for successful performance. Design methodology approach - A comprehensive review of theory research and practices on knowledge management develops a framework that contrasts existing technology-push models with proposed strategy-pull models. The framework explains how the critical gaps between technology inputs related knowledge processes and business performance outcomes can be bridged for the two types of models. Illustrative case studies of real-time enterprise RTE business model designs for both successful and unsuccessful companies are used to provide real world understanding of the proposed framework. Findings - Suggests superiority of strategy-pull models made feasible by new plug-and-play information and communication

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