TAILIEUCHUNG - project management book phần 6

được sử dụng để xác minh rằng một tập hợp các bước cần thiết đã được thực hiện. Danh sách kiểm tra có thể đơn giản hoặc phức tạp. Chúng thường được câu nói như mệnh lệnh ("Hãy làm việc này!") Hoặc thẩm vấn ("Bạn đã làm điều này?"). | .3 Quality Checklists A checklist is a structured tool usually component-specific used to verify that a set of required steps has been performed. Checklists may be simple or complex. They are usually phrased as imperatives Do this or interrogatories Have you done this . Many organizations have standardized checklists available to ensure consistency in frequently performed tasks. In some application areas checklists are also available from professional associations or commercial service providers. Quality checklists are used in the quality control process. .4 Process Improvement Plan The process improvement plan is a subsidiary of the project management plan Section . The process improvement plan details the steps for analyzing processes that will facilitate the identification of waste and non-value added activity thus increasing customer value such as Process boundaries. Describes the purpose start and end of processes their inputs and outputs data required if any and the owner and stakeholders of processes. Process configuration. A flowchart of processes to facilitate analysis with interfaces identified. Process metrics. Maintain control over status of processes. Targets for improved performance. Guides the process improvement activities. .5 Quality Baseline The quality baseline records the quality objectives of the project. The quality baseline is the basis for measuring and reporting quality performance as part of the performance measurement baseline. .6 Project Management Plan Updates The project management plan will be updated through the inclusion of a subsidiary quality management plan and process improvement plan Section . Requested changes additions modifications deletions to the project management plan and its subsidiary plans are processed by review and disposition through the Integrated Change Control process Section . Perform Quality Assurance Quality assurance QA is the application of planned systematic quality activities to ensure .

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