TAILIEUCHUNG - getting started in consulting second edition phần 6

Tham khảo tài liệu 'getting started in consulting second edition phần 6', kinh doanh - tiếp thị, quản trị kinh doanh phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | 1ìì CLOSING THE SALE Measure- of Success This is the second of three elements in conceptual agreement. What These are the indicators of what progress is being made toward the objectives and of when the objectives are actually accomplished. Why Without measures or metrics there is no objective way to determine whether your intervention is working or worse if there is huge success whether you ve had anything to do with it The metrics enable you and the buyer to jointly determine both progress and your role in achieving it. How Measures can be both quantitative and qualitative the latter being acceptable so long as there is agreement on whose judgment or values are being used to assess They should be assigned so that every objective has effective progress indicators to evaluate success. Example Measures are also best written in bulletpoint form with precise reference back to prior discussions with the buyer. As discussed the measures for this project will be Current client base is maintained for at least three months with less than 5 percent industry average attrition. Client base begins to grow at a greater rate than historical rate beginning six months from now. New management team and structure are in place within 30 days. Any managers or employees without a position after restructuring are reassigned or outplaced within 30 days with no grievances or lawsuits filed. Staff survey on morale shows improvement from current levels in six months. The Nine Step- of Great Proposals 14s Customer surveys reveal increased happiness with response levels and ability of service team to handle concerns within six months. Expression of Value This is the third of three elements of conceptual agreement. What This is the description of improvement enhancement and success that the organization will derive as a result of a successful project. Why It s vital for fee acceptance that the buyer be intimately and emotionally connected with the benefits to the organization and to .

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