TAILIEUCHUNG - English for personal assistants - part 40

Tham khảo tài liệu 'english for personal assistants - part 40', ngoại ngữ, kỹ năng viết tiếng anh phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | Apologising KEY 195 Task 5 1. Only people have replied to my memo 2. It s true it s going to be difficult but . there is a way we could or 2. It s true it s going to be difficult but there is a way we could . 3. I m sorry I wanted the figures for March not February. 4. . Jane Wasn t it who contacted Mr. Zappala before Task 6 1. The bank is writing a letter of apology to the letting agency because the bank failed to credit the agency s customers with the rent that had been paid. There was a delay in paying credits into the accounts of the addressee s clients. 2. Reimburse any landlord who has evidence that they have incurred bank charges interest charges or penalty charges as a direct result of the late payment of monies due. Task 7 1. Let me once again apologise to you personally . I am very sorry that . 2. The fact is that you had properly instructed us to . This delay was wholly caused as a result of our processing issue . We were wholly at fault. . our error . . it reflects a breakdown of the high standards that I have set locally. 3. . and should not be taken as any reflection on your integrity and credit rating. 4. I can confirm that . we will reimburse any . 5. Hopefully . will at least alleviate some of the potential consequences of our error. 196 Apologising KEY Task 8 1. unfortunately 2. resulted in 3. remedy 4. made worse 5. beyond 6. subject to 7. in full 8. sincere Task 9 Suggested answer Our ref MN 49OL85 Your ref Dear Ms Ramirez With reference to your telephone call of 21st June we would like to apologise for the delay in the delivery of your order for 6 X CJ 784510. We have contacted the logistics company who have acknowledged the delay which according to their Dispatch Manager was the result of a fire at their depot. We can now assure you that delivery is scheduled for 4th July and we trust that this meets with your approval. Once again please accept our sincere apologies. Yours sincerely Pia Torreton 10 Giving presentations with impact KEY Task 1 .

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TAILIEUCHUNG - Chia sẻ tài liệu không giới hạn
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