TAILIEUCHUNG - Supply Chain Management Pathways for Research and Practice Part 13

Tham khảo tài liệu 'supply chain management pathways for research and practice part 13', kỹ thuật - công nghệ, cơ khí - chế tạo máy phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | Using Web Technologies for Supply Chain Management 229 Fig. 2. Multiagent framework for eSCM application 230 Supply Chain Management - Pathways for Research and Practice on the supplier and will send an order to fulfil the order. If there is no supplier to deliver the product according to the client requirements the order will be cancelled. If the order needs to manufacture a customized product the decision agent will generate the bill of materials and check the stock for the raw materials and components needed. If they are not on stock the agent will trigger replenishment process in a similar way as in the product replenishment case. If the product cannot be manufacture in the due time the agent will send messages to the customer to announce him about the delay. All the data about orders production and replenishment status are automatically updated and showed through eSCM application. The agent can group the orders so that to order the same product just once but in higher quantities if possible. Production is optimized also to use the resources to manufacture more similar products at the same time. Delivery is optimized through product shipment in lots or groups of products to the same destination or area. All these lead to cost reduction and significant increase in profits. The application has a special module for customers so that they can manage orders track and trace order status order history customer profile. This is an efficient tool to provide personalized interaction with the customer and to obtain customer profile which allows market segmentation and better satisfaction of clients requirements. Agents will send exception messages every time an unforeseen event is taking place and will update the information about items involved in this problem for the entire eSCM application order management module manufacturing and replenishment customer module etc. The SC activities are automated by intelligent agents but the human user can interfere in the process and

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