TAILIEUCHUNG - Contacd Centers for Dummies

Thinking about creating a business model? Such a model gives you a great place to start because it’s critical for the successful operation of your call center, helping you clearly identify your mission, your business goals, and the performance drivers you need to focus on to achieve these goals | AVAỴA FOR . dummies Avaya Limited2ndEdition A Reference _ forthe-Rest of Us FREE eTips at Réal Bergevin CEO The NuComm Corporation Allen Wyatt Manage the customer experience with maximum efficiency IT S A NEW ERA IN INTELLIGENT COMMUNICATIONS. Deliver more effective customer contact with intelligent communications solutions from Avaya advanced IP-enabled business communications applications that enable you to interact share information and work together in real time anytime anywhere from any device. These applications allow you to connect your business to your customers connect customer service personnel to internal customer databases access expert resources within your enterprise and provide status on process outcomes in other enterprise applications increasing productivity while lowering costs. SPEED TRANSACTION TIMES. CLOSE DEALS FASTER. MAKE CUSTOMERS HAPPIER. WITH THE AVAYA CUSTOMER INTERACTION SUITE. This award-winning technology a comprehensive integrated contact center software suite is so effective because it is Fully IP-based supporting a highly distributed architecture that can enable you to consolidate and extend your contact center applications Highly available scalable and secure Built on open standards to integrate with other business applications It s all part of Avaya s unique approach of embedding communications into the core of business helping make people more effective processes more intelligent and customers more satisfied. Partner with a global leader in contact centers and turn your contact center into a strategic asset for growth. LEARN MORE ABOUT AVAYA CONTACT CENTER SOLUTIONS AT Contact Centers FOR DUMMIES AVAYA LIMITED 2nd edition by Réal Bergevin and Allen Wyatt WILEY Wiley Publishing .

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