TAILIEUCHUNG - Ethical Choices and Legal Obligations_7

Tham khảo tài liệu 'ethical choices and legal obligations_7', khoa học xã hội, kinh tế chính trị phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | Money Cutting Corners with Your Customers 169 The law s practical requirement of extraordinary care makes manufacturers sit up and take notice both on the design and manufacture of products. A design defect is potentially more important for if there s a defect in the design of a product it means that there s something wrong with every unit of the product. If this is the case the likelihood is that there will be a number of injuries. Design defects as we ll see shortly also present important ethical issues for companies. Manufacturing defects mean that something went wrong in the way some of the units of the product were made. The defective wood in the wooden spokes in the 1911 Buick in the MacPherson case is an example of a manufacturing defect. From the point of view of the injured victim it doesn t make a difference whether his injury was caused by a design defect or a manufacturing defect. From the point of view of the manufacturer the difference is huge. If so far as the company knows the defect occurred in only one unit of the product there s nothing to do. Good product liability insurance coverage will probably cover the loss including the attorneys fees incurred defending and frequently settling the claim before trial. If it appears that a particular lot of the product contains the manufacturing defect the company can institute a recall and take steps to prevent the recurrence of similar injuries. LISTENING TO YOUR CUSTOMERS EVEN WHEN THEY COMPLAIN The strict liability standard in product liability cases sends out a loud and clear message to manufacturers the burden is on the company that puts a product on the market to ensure that it s safe. If a consumer uses a product as the maker intended and the consumer is hurt the company will have to pay. To use the language of economists and specialists in this branch of the law the legal system allocates the risk of loss to the company that could have done something to make the product safer and not to the .

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