TAILIEUCHUNG - YOUR M&S-HOW WE DO BUSINESS REPORT 2011

In addition to SME policies, many countries have adopted small business legislative acts, including such countries with economies in transition as Russia, Hungary, Poland, the Czech Republic and Bulgaria. Within the national framework, acts may specifically target the local level, as in the case of the German Länder. Their content varies but usually includes a declaration of support for small businesses, a definition for public policy purposes and principles on which support for the sector will be based. In addition they may contain institutional support arrangements, types of support to be given and methods of reporting. The absence of an act does not mean that there. | About M s What s in this report Group revenue Section 1 Introduction 53 wks 52 wks Underlying Group operating profit If you re looking for a broad overview of how we ve done on Plan A to date look at the Introduction section on pages 01 to 03 1 Welcome from Marc Bolland Chief Executive A year of progress and change Richard Gillies Director of Plan A and Sustainable Business Section 2 Plan A Summaries Underlying Group profit before tax Marks Spencer is one of the UK s leading retailers with around 21 million customers visiting our stores every week. We sell high quality great value clothing and home products and outstanding quality food. We source our products responsibly from 2 000 suppliers around the world. Over 78 000 people work for M s in the UK and in 42 territories overseas where we have a growing international business. Our core values of Quality Value Service Innovation and Trust are as important to US today as they were when M s was founded over 125 years ago. In 2010 11 we recorded sales of and Underlying Group profit before tax of . We are the UK s largest clothing retailer with a market share of by volume and of the UK food market. Almost all the clothing food and home products we sell are own-brand. Our International business now accounts for 10 of Group revenue at 1bn. Marks and Spencer Group pic is a public limited company listed on the London Stock Exchange. Our principal trade associations are the Confederation of British Industry CBI and the British Retail Consortium BRC . We were founding members of Business in the Community Bite . Cover image Our new Sustainable Learning Store at Ecclesall Road in Sheffield with living wall and green roof. We have seven Plan A pillars. In each pillar we have a number of objectives and each objective is split into a number of specific commitments. If you want to know more about our pillars look at each of the Plan A Summary sections on pages 04 to 17 Why not visit the Plan A website

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