TAILIEUCHUNG - National Flood Insurance Program Flood Insurance Claims Handbook

Purchasing flood insurance is a wise decision for the home or business owner . Like homeowners’ insurance, it’ s protection you hope you never have to use. But if flooding occurs, you will be protected as outlined in the details of your policy . This claims guide was created by the Federal Emergency Management Agency (FEMA), which oversees the National Flood Insurance Program, to help you through the process of filing a claim and appealing the decision on your claim, if necessary . | National Flood Insurance Program Flood Insurance Claims Handbook FEMA F-687 February 2009 FEMA Thank you for protecting yourself through the National Flood Insurance Program Purchasing flood insurance is a wise decision for the home or business owner. Like homeowners insurance it s protection you hope you never have to use. But if flooding occurs you will be protected as outlined in the details of your policy. This claims guide was created by the Federal Emergency Management Agency FEMA which oversees the National Flood Insurance Program to help you through the process of filing a claim and appealing the decision on your claim if necessary. While every effort has been made to make sure the information in this handbook is correct you should refer to your policy and its Declarations Page for specific information on coverage limitations restrictions and deductibles. Table of Contents What To Do Before A Flood 2 Check Your Policy 2 Prepare Lists and Documentation 2 Secure Important Papers 3 Talk to Your Insurance Agent 3 Plan an Emergency Contact 3 What To Do After A Flood 4 Steps to Take Immediately 4 Handling Your Claim 5 Filing Your Claim 6 Addressing Questions About Your Insurance Claim 8 Four Steps to Appealing Your Claim 8

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