TAILIEUCHUNG - A PROJECT MANAGEMENT PERSPECTIVE ON ITIL V3

Once the Sprint has started, the Team engages in another of the key Scrum practices: The Daily Scrum. This is a short (15 minutes or less) stand-up meeting that happens every workday at an appointed time, and everyone on the Scrum Team attends; in order to keep it brief, everyone stands (hence “stand-up meeting”). It’s the team’s opportunity to report to itself on progress and obstacles. One by one, each member of the team reports three (and only three) things to the other members of the team: What they were able to get done since the last meeting; what they’re. | o A Project Management Perspective on ITIL V3 Rania Al-Maghraby PMP ITIL . Project Manager Egypt Be keen for what benefits you. Seek God s help. Never give up. Mohammed PBUH Abstract This paper is a trial to view the ITIL V3 framework for IT service management from a project management perspective highlighting the aspects of project management in ITIL V3 that represent intersection points between project management and IT service management viewing project management from the point of view of PMI s PMBOK Guide and IT service management from the point of view of ITIL V3 framework towards the objective of successful integration of ITIL processes within PMP processes. Preceding this correspondence is an overview collected from literature on ITIL and IT service management focusing on the ITIL V3 framework. What is ITIL According to the IT Service Management Forum itSMF ITIL IT Infrastructure Library provides a framework of best practice guidance for IT service management and since its creation ITIL has grown to become the most widely accepted approach to IT Service Management in the world. ITIL is a public framework that describes best practice in IT service management. It provides a framework for the governance of IT the service wrap and focuses on the continual measurement and improvement of the quality of IT service delivered from both a business and a customer perspective. This focus is a major factor in ITIL s worldwide success and has contributed to its prolific usage and to the key benefits obtained by those organizations deploying the techniques and processes throughout their organizations. History and Objectives The primary objective of service management is to ensure that the IT services are aligned to the business needs and actively support them. It is imperative that the IT services underpin the business processes but it is also increasingly important that IT acts as an agent for change to facilitate business transformation. ITIL was published between .

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