TAILIEUCHUNG - Moving Materials Physical Delivery in Libraries_2

Cuốn sách bắt đầu với một cuộc điều tra của cảnh quan hiện tại của giao hàng ", chức năng quên." Phần 2 thảo luận về mô hình thư viện cung cấp dịch vụ, cả hai trong nhà, cũng như quan hệ nhà cung cấp hợp đồng thuê ngoài. | 38 PART TWO LIBRARY DELIVERY SERVICE MODELS and assistance to delivery staff and the libraries served. For this position three or more years of supervisory experience in delivery systems or supply chain management should be required. Specific experience should be in capturing and analyzing material flow data staff and service development and customer service. For larger delivery systems it is best to have assistant supervisors with similar qualifications. This is important for an organization s continuity in service and provides necessary supervisory backup. Hiring driving staff is often a leap of faith. Drivers are trusted to operate vehicles safely. In addition library materials are entrusted to drivers and typically they also have keys and alarm access to libraries which often are not open when the delivery is made. Because the liability and reputation of a library organization is at stake when hiring drivers the hiring process of a driver should include much of the following access to current driving record criminal background search for bonding requirements employment reference checks especially for past driver jobs road test in the vehicles the driver would be operating and depending on an organization s policies and any collective bargaining agreements drug testing. Drivers should receive all initial service orientation and route training by supervisory staff. This practice helps ensure that procedural information is provided to all new driving staff and improves the consistency in service provided to libraries. Follow-up training should be provided by supervisors as needed. Drivers should receive ongoing annual training in the areas of customer service driving safety techniques and proper material handling especially related to lifting. A delivery procedures manual should be developed by the delivery service to provide a reference for staff throughout the year. This manual should be updated when changes are made and reviewed for needed revisions on a yearly

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