TAILIEUCHUNG - Succeeding in the Project Management Jungle How to Manage the People Side of Projects_4

Tham khảo tài liệu 'succeeding in the project management jungle how to manage the people side of projects_4', kinh doanh - tiếp thị, quản trị kinh doanh phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | 74 MASTERINGTHE EXPECTATIONS OF KEY STAKEHOLDERS tered that he was getting so much help and attention from someone as experienced and as busy as Norman. Norman had hired Larry and Larry had no allies in senior management. Larry felt like he was in a lose-lose situation. He had been spending his family s long-term savings for months before taking the position. He needed the job and couldn t afford to just quit. As an experienced well-educated project manager Larry felt deeply disrespected almost violated by his superior s actions. He also felt that Norman was interfering with his ability to be a good people manager for his team. Finally being a quietly religious man Larry was also paying an emotional price as he felt he was essentially being forced by his supervisor to lie to the customer. In digital electronics there are circuit elements called buffers that store information to be used later. I believe that individuals have pain buffers in which they store the kinds of issues Larry was raising. Allowing people to release their pain buffers in a useful way is a skill I feel a manager leader should have. When Larry seemed to have emptied his pain buffer I asked Anything else Only after waiting for his response a shake of his head did I then say It s good to know how you feel but how does Norman feel Larry looked at me oddly as if that was a question he had never considered. It took a while but Larry finally decided that Norman 1 wanted things to go well 2 was trying to help 3 didn t understand how Larry felt and 4 might be open to input if it could be presented in a way that seemed helpful in getting things done. Then I asked Anything else I waited impassively for his response. Only when he shook his head did I go on. Is there going to be an opportunity to speak with Norman about this We re so busy. I don t see how Larry replied. My advice is to look for that opportunity that significant emotional event that can be a cathartic moment that opens Norman up to this .

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