TAILIEUCHUNG - CREATING VALUE THROUGH MARKETING EXCELLENCE

In my first article for the ECMRA Newsletter, I argued that marketing, NOT cost-cutting, is the TRUE basis of SUSTAINABLE competitive advantage, because it is through marketing that you understand how to respond to those factors that are really driving the demand for what you have to offer. | Tài liệu tham khảo - CREATING VALUE THROUGH MARKETING EXCELLENCE SEGMENTATION THE FOUNDATION OF MARKET UNDERSTANDING 1. Marketing - the basis of REAL and SUSTAINABLE competitive advantage In my first article for the ECMRA Newsletter I argued that marketing NOT cost-cutting is the TRUE basis of SUSTAINABLE competitive advantage because it is through marketing that you understand how to respond to those factors that are really driving the demand for what you have to offer. Marketing is fulfillment of customer needs at a profit. If you aim to fulfil customer needs at a profit you must Understand the market place and the customer well enough to be able to discover opportunities. Identify target customers who have needs that you can satisfy better than any competitor. Exploit or develop your competencies and resources to deliver a superior offering to those customers. Then DO IT and obtain the recognition for the value to the customer by getting paid. Marketing demands a combination of high quality information insightful analysis and creative interpretation and response in order to develop sustainable competitive advantage through differentiated offerings. These are the elements that are lacking in many North American and European chemicals and plastics companies. 2. Segmentation Clarifying your view of the market-place Segmentation is probably the most anomalous term in the marketing dictionary. It suggests cutting up but it is used to describe a process which involves grouping together. No wonder people get confused Segmentation is the foundation for good market planning provided that it is done on a meaningful basis. Segmentation should help the marketer to make CHOICES. Choices about where to compete Choices about which customers to target and which to leave alone Choices about where to deploy resources Choices about what competencies to develop Segmentation should clarify the marketer s view of the market take away the fog and the blur .

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