TAILIEUCHUNG - ADVANCED TOPICS IN APPLIED OPERATIONS MANAGEMENT

Operations management techniques and operations strategy can successfully be implemented to create more efficient and effective functionality within an enterprise. While these techniques and strategies are not innovative in and of themselves, the application of these techniques in new ways can prove to be extremely innovative. The chapters in Advanced Topics in Applied Operations Management creatively demonstrate a valuable connection among operations strategy, operations management, operations research, and various departments, systems, and practices throughout an organization | ADVANCED TOPICS IN APPLIED OPERATIONS MANAGEMENT Edited by Yair Holtzman Advanced Topics in Applied Operations Management Edited by Yair Holtzman Published by InTech Janeza Trdine 9 51000 Rijeka Croatia Copyright 2012 InTech All chapters are Open Access distributed under the Creative Commons Attribution license which allows users to download copy and build upon published articles even for commercial purposes as long as the author and publisher are properly credited which ensures maximum dissemination and a wider impact of our publications. After this work has been published by InTech authors have the right to republish it in whole or part in any publication of which they are the author and to make other personal use of the work. Any republication referencing or personal use of the work must explicitly identify the original source. As for readers this license allows users to download copy and build upon published chapters even for commercial purposes as long as the author and publisher are properly credited which ensures maximum dissemination and a wider impact of our publications. Notice Statements and opinions expressed in the chapters are these of the individual contributors and not necessarily those of the editors or publisher. No responsibility is accepted for the accuracy of information contained in the published chapters. The publisher assumes no responsibility for any damage or injury to persons or property arising out of the use of any materials instructions methods or ideas contained in the book. Publishing Process Manager Petra Nenadic Technical Editor Teodora Smiljanic Cover Designer InTech Design Team First published March 2012 Printed in Croatia A free online edition of this book is available at Additional hard copies can be obtained from orders@ Advanced Topics in Applied Operations Management Edited by Yair Holtzman p. cm. ISBN 978-953-51-0345-5 INTECH open science I open minds free online editions of

• Cơ khí - Chế tạo máy
• Service Industry
• Economic Impact
• Theoretical Framework
• Utilizing Innovation
• Process Analysis
• Process Strategy
• The effect of tacit knowledge on financial performance in service industry
• The organizational learning on financial performance in service industry
• Financial performance in service industry
• The study of organizational learning
• Building trust through customer satisfaction in the airline industry
• The airline industry in Indonesia
• Service quality and price fairness contribution
• Service quality and price fairness
• Optimum service quality
• Customers’ perception of service quality
• Boutique hotel industry
• Perceived service quality of hotel
• Structure of service quality perception
• Perceived service quality
• Automotive service industry needs
• Autotronic competencies and those prepared by the education
• Vehicle Control System
• The automotive service industry
• Heads of workshops
• VSs offering autotronic expertise competencies
• Measuring service quality in the hotel industry
• Measuring service quality
• The adapted servqual
• Chiayi and Tainan cities
• Service quality of the hotel
• Ebook At your service
• At your service: English for the travel and tourist industry
• The tourism and service industries
• Airport check in clerk
• Tour operator representative
• Travel information clerk
• Tourist information officer
• Hospitality industry
• Management in the hospitality industry
• Food service
• Hospitality careers
• Hospitality management