TAILIEUCHUNG - The Communication Problem Solver 18

The Communication Problem Solver 18. Managers need top-flight communication skills to keep their staffs productive and collaborative. But often, those who manage lack the ability to get things back on track once miscommunication occurs. This book helps readers analyze their communication skills and challenges and explains how they can use simple problem-solving techniques to resolve the people issues that derail productivity at work. Easily accessible and filled with real world management examples. This no-nonsense guide is packed with practical tools to help any manager be immediately effective, as well as a handy list of common communication problems and corresponding solutions | How to Use Your Process Skills to Prevent and Solve Communication Problems Ask what s going on in a neutral friendly tone of voice. Listen and discuss. Explain the expectations and company policy. Let the employee know she is valued as a part of the team and why it is important to be on time. Explain the impact on the team and other implications of coming late. Ask what the employee can do to ensure she is on time. Get her solutions before you offer yours. Does she need your help Hold the employee accountable for the tasks given her. If the lateness persists there is a performance problem. Move into counseling which is not covered in this book. Contact your manager and the Human Resources department to ensure you follow company policy on counseling. D. Clearing Up Other Communication Problems Employees Who Work Virtually It is becoming more common since the advent of the global economy for managers to be responsible for goals that span the world. Their direct reports might reside in any continent of the world and not necessarily the same one as the manager. When direct reports work in a different facility they are working remotely. Another common kind of remote work is telecommuting from home. Remote workers are connected via the Internet which is referred to as working virtually. This arrangement might be full time or part time. Not having daily face time with employees is a challenge. It requires managing a long-distance relationship powered by trust. Expectations and process must be crystal clear and opportunities for miscommunication are great. 1. Issue How to clear up communication problems with employees who work virtually. 2. Problem definition facts There are time zone differences which make it difficult to schedule Web meetings and phone conversations. There may be cultural differences. Lack of face-to-face communication 152 Common People Problems A Handy Reference makes it difficult to interpret each other s verbal messages because there is no body .

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