TAILIEUCHUNG - Practicing Organization Development (A guide for Consultants) - Part 50

Practicing Organization Development (A guide for Consultants) - Part 50. Organization development (OD) is about planned change. As change has turned into the only constant, many managers and other people are pursuing change strategies with vigor. OD is a major strategy for leading and managing change at the individual, group, intergroup, organizational, interorganizational, and large systems levels. This book is about what it takes to be an effective change manager, change leader, and OD consultant | OD THROUGH INTERLEVEL DYNAMICS 461 work to achieve the goals 3 processes for communicating information conducting meetings solving problems making decisions managing conflict and 4 the relationships between the members Nadler Spencer Associates 1998 . Focus was also given to relationships and work flow issues with other teams. For some teams these meetings were the first time they had been afforded the opportunity to take time offsite to discuss and review company and teambased issues. In the initial stages of the team-building sessions the teams tended to generate engineering hit lists that is engineering issues they had to resolve and slipped easily into discussing these. Through the interventions of the OD consultant they began to learn how to review process issues and develop a sense of teamwork. They reviewed procedures for problem identification and resolution and set up processes whereby procedures and roles could be reviewed. They examined their perceptions of their roles as team members and as managers of others. They began to realize that as managers they needed to initiate building a sense of teamwork with their own shifts by rethinking their roles. Between team-building sessions with the consultant some teams set goals that they did not keep and so in reviewing learned to examine how it was that some things did not happen. In these team meetings several key areas of learning were identified. First the team discussion and review of process issues provided those team members who hitherto had little prior exposure to an emphasis on process or a learning experience of working on a team. Second members could apply learning how to work with their managers and peers on management teams to working with their subordinates on their own teams. Third the single-loop learning of applying a team model to their own working situation led to double-loop learning about the nature of the front-line manager s role. In one session a front-line manager asked Does this mean I

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