TAILIEUCHUNG - Hartsfield-Jackson Atlanta International Airport

Hartsfield-Jackson Atlanta International Airport (HAIA) is the world’s busiest passenger airport, serving more than 83 million passengers per year. As part of its mission “to be the world’s best airport by exceeding customer expectations,” HAIA has continually enhanced its million square-foot facility. Part of that effort involves ensuring clear, reliable communications services for passengers and airport personnel to ensure a safe and productive environment. | CASE STUDY CHALLENGE Hartsfield-Jackson Atlanta International Airport HAIA is the world s busiest passenger airport serving more than 83 million passengers per year. As part of its mission to be the world s best airport by exceeding customer expectations HAIA has continually enhanced its million square-foot facility. Part of that effort involves ensuring clear reliable communications services for passengers and airport personnel to ensure a safe and productive environment. THE UPGRADE PLAN In 2000 HAIA management determined that the existing network and telecommunications infrastructure was inadequate to support the airport s long-term vision. When we looked at our current infrastructure and considered our customer needs and where we wanted to go with services we found that there were major gaps says Lance Lyttle HAIA s chief information officer. The airport did not have an airport wide centrally managed infrastructure with the required technology and bandwidth to support future required applications. In addition cellular telephone and public safety wireless coverage was spotty with dead spots and poor reception plaguing certain parts of the facility. Although some cellular carriers had deployed their own in-building wireless distribution systems to boost their signals other carriers relied on nearby outdoor cell towers. As a result of the analysis the airport embarked on a three phase four-year 11 million telecommunications infrastructure upgrade program that would bring state-of-the-art voice video and data communications to every part of the airport for passengers employees and tenants. The program rolled out in three phases the first two of which involved building new telecommunications rooms raceways conduits and cable trays and then installing a centralized OC-192 fiber-based backbone for all voice video and data traffic. In the third phase HAIA built value-added services including Wi-Fi access and pervasive cellular and public safety wireless coverage. .

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