TAILIEUCHUNG - Marketing management Chapter 6

CHAPTER 6 ANALYZING CONSUMER MARKETS. The aim of marketing is t o meet and satisfy t a r g e t c. and wants b e t t e r than competitors. Consumer behavior is the study o f h o w individuals, groups, and organizations select, buy, use, and dispose of g o o d s , services, ideas, o r experiences t o satisfy t h e i r needs and wants. | IN THIS CHAPTER WE WILL ADDRESS THE FOLLOWING QUESTIONS 1. How do consumer characteristics influence buying behavior 2. What major psychological processes influence consumer responses to the marketing program 3. How do consumers make purchasing decisions 4. How do marketers analyse consumer decision making CHAPTER 6 ANALYZING CONSUMER MARKETS British soccer star David Beckham is as known 1er his style as he is for tils playiiitj. The aim of marketing is to meet and satisfy target customers needs and wants better than competitors. Consumer behavior is the study of how individuaEsj groups and organizations select buy use and dispose of goods services ideas or experiences to satisfy their needs and wants. Studying consumers provides dues for improving or introducing products or services setting prices devising channels crafting messages and developing other marketing activities. Marketers are always looking for emerging trends that suggest new marketing opportunities. The metrosexual is one n the summer of 2003 same marketing pundits proclaimed the existence of a new male market the metrosexuaJ which was defined as straight urban men who enjoy such things as shopping and using grooming products and senrices. English soccer star David fieckham with hrs carefully crafted fashion took has been touted as the quintessential metrosexual icon. He s not afraid to wear either naif polish or sarongs off the field that IsJ. One researcher estimated that 30 to 35 percent of young American men exhibited metrosexual tendencies as evidenced in part by there purchase of products such as skin care cream and fragrances. Another study found an emerging wave of men who chafe against the restrictions of traditional male roles and do what they want buy what they want enjoy what they want regardless of whether some people might consider them emergence of this market has been a boon for 173 174 FART 3 CONNECTING WITH CUSTOMERS men s grooming products fueirng the success of

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