TAILIEUCHUNG - White Papers_CA_BusServiceMgmt

Business activities and profitability increasingly depend on technology, challenging IT to optimize services based on business priorities. The most effective way to deliver business-optimized service is to adopt a process-driven, holistic approach to IT operations, shifting the focus from technology to important services, and measuring success from the service consumer’s perspective. | Written and Provided by Global Knowledge Expert Reference Series ofWhite Papers Business Service Management Links IT Services to Business Goals 1-800-COURSES WHITE PAPER BUSINESS SERVICE MANAGEMENT Business Service Management Links IT Services to Business Goals SEPTEMBER 2007 Sarah Meyer CA SOLUTIONS MARKETING œ Transforming IT Management Table of Contents Executive Summary SECTION 1 2 Business Service Management How IT Optimizes Service for Business Optimize Map Measure Automate Visualize Integrating IT and Business Beyond Business Alignment SECTION 2 6 The Business Service Management Journey The Role of ITIL in Business Service Management Initiatives The Starting Point for Every BSM Project Assessing Maturity Levels CA s BSM Capabilities SECTION 3 8 The Value of CA s Business Service Management Approach SECTION 4 Conclusions 9 SECTION 5 About the Author 9 ABOUT CA Back Cover Copyright 2007 CA. All rights reserved. All trademarks trade names service marks and logos referenced herein belong to their respective companies. ITIL is a Registered Trademark and a Registered Community Trademark of the Office of Government Commerce and is registered in the . Patent and Trademark Office. This document is for your informational purposes only. To the extent permitted by applicable law CA provides this document As Is without warranty of any kind including without limitation any implied warranties of merchantability or fitness for a particular purpose or non-infringement. In no event will CA be liable for any loss or damage direct or indirect from the use of this document including without limitation lost profits business interruption goodwill or lost data even if CA is expressly advised of such .

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