TAILIEUCHUNG - MARKET ANALYSIS

ICEs provide a framework for electronic collaboration, typically within an organization, based on shared directory and messaging platforms. The core integrated-functionality areas are email, group calendaring and scheduling, shared folders/databases, threaded discussions, and custom application development. Administration and customization are generally performed by centralized IT staff. Representative products in this market include HandySoft BizFlow Groupware, IBM Lotus Notes/Domino, Microsoft Exchange/Outlook, and Novell GroupWise. . | Global Headquarters 5 Speen Street Framingham MA 01701 USA MARKET ANALYSIS Worldwide Integrated Collaborative Environments 2006-2010 Forecast and 2005 Vendor Shares No Sign of Global Warming Affecting the ICE Market Mark Levitt IDC OPINION Worldwide revenue generated by sales of integrated collaborative environments ICEs aka groupware grew by to reach billion in 2005. While many vendors experienced slow or negative growth the top 2 vendors that captured 92 of total market revenues generated double-digit revenue growth in 2005 proving that the mature ICE market was still solid. Looking forward ICE market success will depend on how well vendors can S Maintain the loyalties of both IT staff and line-of-business users at existing customers by keeping the ICE fresh with advances in user interfaces and mobility support and with minimal cost and effort for handling upgrades to avoid giving customers excuses to delay upgrades S Attract new customers such as smaller organizations by minimizing the efforts needed to manage ICE servers and clients with the help of self-managing server software managed appliances and hosted services available for customers S Provide solutions that minimize the effort and customization required to integrate ICE with team workspaces and real-time messaging and conferencing as well as CRM ERP and other business applications to enable business users to more easily find access analyze and act upon all of the latest and relevant information Filing Information July 2006 IDC 202617 Volume 1 Tab Markets IN THIS STUDY This IDC study provides a top-down sizing of the ICE market in 2005 and a 20062010 updated forecast for this market. Forecast revenue data is shown for the total worldwide market and by geographic region. Methodology See the Learn More section for a description of the data collection and analysis methodology employed in this study. ICE Market Definition ICEs provide a framework for .

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