TAILIEUCHUNG - Basic Marketing: A Global−Managerial Approach Chapter 15

Chapter 15. Personal Selling. When You Finish This Chapter, You Should: 1. Understand the importance and nature of personal selling. 2. Know the three basic sales tasks and what the various kinds of salespeople can be expected to do. | I Text Perreault-McCarthy Basic I 15. Personal Selling Marketing A Global-Managerial Approach 14 e The McGraw-Hill Companies 2002 When You Finish This Chapter You Should 1. Understand the importance and nature of personal selling. Chapter Fifteen Personal Selling 2. Know the three basic sales tasks and what the various kinds of salespeople can be expected to do. 3. Know how sales technology affects the way sales are performed. 4. Know what the sales manager must do including selecting training and organizing salespeople to carry out the personal selling job. Cisco Systems Inc. has enjoyed enormous growth by empowering the Internet generation. In other words what Cisco does is sell the backroom gear and systems that large and small businesses government agencies schools and other organizations need to support their computer networks websites and e-commerce applications. Eighty percent of the traffic over the Internet runs on Cisco equipment. Cisco takes care of customers with cutting-edge e-commerce technology at its website whenever it can. Distributors also handle some 5. Understand how the right compensation plan can help motivate and control salespeople. needs. But Cisco s own salespeople handle the job of getting and keeping major accounts. Cisco s sales force is as central to its success as its technology. Decisions to invest millions of dollars in information 6. Understand when and where to use the three types of sales presentations. 7. Understand the important new shown in red . terms technology involve top management. Cisco s sales professionals like Sue Bostrom work with these executives to learn about their needs and then sell business solutions rather than gear. Of course a firm s IT specialists may also get in the act and they want to know about technical details Will Cisco s router work with our systems security software . Technical specialists from Cisco s local sales office might handle some of these place promotion price produc I Text

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