TAILIEUCHUNG - Human resource managent

Diploma in business administration - part 2 | a Diploma in Business Administration Study Manual Human Resource Management The Association of Business Executives William House 14 Worple Road Wimbledon London SW19 4DD United Kingdom Tel 44 0 20 8879 1973 Fax 44 0 20 8946 7153 E-mail info@ Copyright RRC Business Training Copyright under licence to ABE from RRC Business Training All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic electrostatic mechanical photocopied or otherwise without the express permission in writing from The Association of Business Executives. ABE Diploma in Business Administration Study Manual Human Resource Management Contents Study Title Page Unit Syllabus i 1 Management and Leadership 1 What is Management 2 Leadership in the Context of Management 11 Action-Centred Leadership 14 Leadership Styles 17 Contingency Theories of Leadership 20 2 Management Accountability and Responsibility 25 The Breadth of Accountability 26 Management and Social Responsibility 32 Equal Opportunities 36 The Ethics of Managers 44 3 Management and the Changing Organisation 51 Organisational Culture 53 The Learning Organisation 58 The Culture of Quality 60 The Culture of Enterprise 62 Business Process Re-Engineering 63 The Impact of Globalisation 66 Current Trends in Organisations 69 4 Management and Motivation 77 What is Motivation 78 People at Work 78 Needs Theories of Motivation 85 Models of Behaviour and Motivation 89 Process Theories of Motivation 92 Excellence Theory and Motivation .

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