TAILIEUCHUNG - The Manager as a Planner and Strategist

Describe the three steps of the planning process. • Explain the relationship between planning and strategy. • Explain the role of planning in predicting the future and in mobilizing organizational resources to meet future contingencies. • Outline the main steps in SWOT analysis. | Chapter 8 The Manager as a Planner and Strategist Learning Objectives After studying this chapter you should be able to Describe the three steps of the planning process. Explain the relationship between planning and strategy. Explain the role of planning in predicting the future and in mobilizing organizational resources to meet future contingencies. Differentiate among corporate- business- and functional-level strategies. Describe the vital role played by strategy implementation in determining managers ability to achieve an organization s mission and goals. Outline the main steps in SWOT analysis. A Manager s Challenge lit UPS Battles FedEx What is the best way to compete in an industry In 1971 Federal Express FedEx turned the package delivery world upside down when it began to offer overnight package delivery by air. Its founder Fred Smith had seen the opportunity for next-day delivery because both the . Postal Service and United Parcel Service UPS were at that time taking several days to deliver packages. Smith was convinced there was pent up demand for such a unique new service overnight delivery and he was also convinced that customers would be willing to pay a high premium price to get it at least 15 a package at that Smith was right customers were willing to pay high prices for fast reliable delivery when he discovered and tapped into an unmet customer need he redefined the package delivery industry. Several companies imitated FedEx s new strategy and introduced their own air overnight service. None however could match FedEx s efficiency and its state-of-the-art information systems which allowed continuous tracking of all packages while in transit. Several of its competitors went out of busi- The bricks and mortar store and virtual storefront of bookseller Barnes and Noble. As of 2001 Barnes and Noble had still not yet made a profit from its on-line activities and the company as a whole was experiencing losses. ness. A few like Airborne Express .

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