TAILIEUCHUNG - csandqualityevaluationsystem

Tham khảo tài liệu 'csandqualityevaluationsystem', kinh doanh - tiếp thị, quản trị kinh doanh phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | Above The 121 one-two-one Contact Center Tokyo responding to technical inquiries from customers on NEC PCs other products. Junko Musumi Manager Customer Services Division Service Strategy Planning Group NEC Personal Products Ltd. Customers citing NEC s quality of service as the reason for choosing NEC PCs have nearly doubled over the past three years. We are committed to achieving two priorities providing required support plus a level of service that exceeds customer expectations. Our goal is to run a customer satisfaction-oriented business. For Stakeholders in Our Markets Securing Customer Trust through Innovation In fiscal 2005 NEC posted consolidated net sales of 4 billion and net income of billion. These results demonstrate the trust placed by customers in NEC products and services. To continue earning this trust NEC has established a customer satisfaction CS promotion framework while strengthening quality and safety management systems. NEC cooperates actively with business partners suppliers to promote innovative management from a CSR standpoint. At the same time NEC believes that earning the trust of shareholders and other investors in the course of pursuing ongoing business operations is another essential theme for management. Besides returning profits to shareholders NEC recognizes the importance of maintaining high standards of transparency and fulfilling its obligation to explain its activities to all stakeholders. 18 CS and Quality Promotion Activities CS activities have been the cornerstone of NEC s business ever since its establishment. Better Products Better Service was the first NEC corporate slogan showing how management focused on putting customers first. By listening to customer feedback NEC aims to supply products and services that exceed expectations. Systems are in place to identify any quality defects and related safety issues so that customers can use NEC products with complete confidence. NEC believes that improving the quality of

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