TAILIEUCHUNG - Annual Survey 2005

2004 saw the launch of our first questionnaire this was to communicate and consult on North Tyneside Council’s Community Centres and Customer Services. This has provided us with the foundation to establish an ongoing programme of consultation, a very effective way of getting close to our customers and finding out more about what they want and what they think of our Customer Care. This was followed by an evaluation of what we now know our customers want. | Annual Survey 2005 Customer Satisfaction Measurement - Community Centre Annual Survey Celebrating its fifth birthday this year National Customer Service Week was back for 2005 - bigger and more exciting than ever 3rd - 7th October 2005 National Customer Service Week NCSW was designed to reward staff for all the hard work they do during the year. As part of Customer Care week and the following week we ran our annual survey. We have reviewed the high level aims and objectives of our Customer Service Strategy and Service Delivery. Our Strategy details the overriding principles which govern how we will develop and deliver our services raising awareness of the crucial role customer service plays within our Community Centres. It also lets our customers know how committed we are to customer service As part of our on going Customer Service development we have Implemented a Comments Compliments and Complaints system we value the comments and opinions of our users and this system helps us to provide better quality joined up and accessible services to our customers. It is our aim that every customer who visits a North Tyneside Community Centre s receives excellent customer service. In order to achieve this we have designed a customer charter for their benefit. Consulting with our customers ensures we understand their individual needs. Annual Survey 2004 saw the launch of our first questionnaire this was to communicate and consult on North Tyneside Council s Community Centres and Customer Services. This has provided us with the foundation to establish an ongoing programme of consultation a very effective way of getting close to our customers and finding out more about what they want and what they think of our Customer Care. This was followed by an evaluation of what we now know our customers want. Our second annual questionnaire was published in 2005 in order to communicate and consult on North Tyneside Council s Community Centres and customer services received. The overall .

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