TAILIEUCHUNG - Quality and Human Resources

Human resources in the history of quality: Beginning of XXth century: employee achieves quality of product through standardization based on post-taylorist procedures by developing control = basic leverage (1920) Quality assurance teams achieve quality the on the basis of processes = medium leverage (1950) The whole organization is involved in Total Quality = global leverage (1990-2000) | Quality and Human Resources J. Martin Open University 2007 Content Introduction Chapter 1: strategy and HR Chapter 2: selection and recruitment Chapter 3: employee appraisal Chapter 4: communication Chapter 5: empowerment and involvement Chapter 6: training and development Chapter 7: teams and teamwork Chapter 8: HR Total Quality model Introduction HR one of the keys to improved organizational performance “People are our most important asset” All quality models include human resources Introduction ISO: chapter . M. Baldrige model: box ‘human resource focus’ EFQM: boxes ‘people’ and ‘people results’ Investor In People: specific model for human resources Introduction Human resources in the history of quality: Beginning of XXth century: employee achieves quality of product through standardization based on post-taylorist procedures by developing control = basic leverage (1920) Quality assurance teams achieve quality the on the basis of processes = medium leverage (1950) The whole organization is involved in Total Quality = global leverage (1990-2000) Introduction Human resources and total quality: The employee has now a practice of: Control cards and basic probabilistic statistics Graphic representations like histograms, Pareto analysis and Ishikawa diagram Brainstorming and similar methods Flow charts These skills require : Permanent training Real participation in the process of change Introduction The role of human resources: Traditional approach : The employee is part of a hierarchical system, receiving orders and executing The organization is correctly reflected in the organization chart This chart is normally stable and characterizes a mechanistic system Difficulty to change in a changing world Introduction The role of human resources: New approach : The employee is a part of a lateral system based on teams The employee has a real area of decision on the process The organization chart is only one aspect of the complex firm Organistic system able to face

• Quản trị kinh doanh
• kinh doanh
• quản trị
• quản lý nhân sự
• quản lý chất lượng
• quản trị kinh doanh
• kỹ thuật PR
• dùng internet để kinh doanh
• kinh doanh bằng marketing
• kỹ năng kinh doanh
• nghệ thuật bán hàng
• nghệ thuật tiếp thị
• ngành quản trị kinh doanh
• học kinh doanh
• học làm giàu
• kinh doanh quảng cáo
• sách kinh doanh
• sách doanh nhân ngày nay
• quản lí nhân sự
• kinh doanh tiền tệ
• kinh doanh đa cấp
• quản trị kinh doanh MLM