TAILIEUCHUNG - E-Human Resource Management 17

E-Human Resource Management 17. This book is presented in four sections — the first intended to be more general in nature, the following three devoted to specific aspects of the HRM field in the new information era. Section I, The Cutting-Edge in HRM, presents an overview of how ITCs are modifying general HRM processes and functions. This is the aim of the first three contributions. | 130 Beugré Web-based human resource self-service involves the use of interactive technology by employees and managers to obtain information conduct transactions and essentially shortcut processes that previously required multiple steps paperwork the involvement of human resource staffers and all the delays such processes are heir to. Zampetti Adamson 2001 p. 15 With the self-service provided by human resource portals employees are able to become more self-sufficient with respect to many items previously handled by the human resource staff such as making changes and additions to their own benefit programs participating in annual benefit enrollments selecting training and development plans investigating job opportunities and postings handling payroll deductions participating in retirement planning changing records such as marital status or address and having access to company policies and procedures. By putting the responsibility for many information-management tasks such as filing change-of-address forms and completing benefits enrollment in the hands of employees Web-based human resource self-service dramatically reduces the amount oftime that human resource staffers spend on administrative tasks and frees them to focus their energy on achieving more strategic goals for the company such as reducing turnover and developing skills inventories and helps deliver human resource services with fewer people Gale 2003 . Thus the human resource function becomes less administrative and more strategic aligning itselfwith the organization s goals and objectives. Such tools may help employees manage their own careers. What is particularly important in HR portals is the opportunity to collect information about job opportunities inside and outside the organization and to exploit training and learning opportunities. The Internet can be used as a self-learning tool thereby helping employees develop new skills. HR portals must offer value to both employees and employers. According to

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