TAILIEUCHUNG - Oxford ielts book part 14

You must study the questions and the answer choices during the time given for this activity. If you do not do this, you will not know what kind of information you should he listening for and you will not be ready to write your answers. | per cent of these are developed within the firm. These standards are nearly always based on guidelines set out by one of the major control boards. Sixty-five per cent of these companies have adopted standards in line with SAA Standards Association of Australia while a further 22 per cent use .standards set up by individual trade or industry associations. Only 23 per cent of firms have a set of standards which adhere to international requirements. This 23 per cent represents some of Australia s major exporters. So who is responsible for quality control Well again there is no one answer. Companies place different levels of importance on quality control. A recent survey tried to find out who usually takes charge of the quality control function It was discovered that 18 per cent of top management were directly responsible While 56 per cent of middle management and 26 per cent of quality control personnel oversaw this function within their company It s eems that most manufacturing industries see quality control as a middle management task The final thing 1 want to do this morning is to consider the effect of releasing undetected low-quality items. The manufacturer stands to lose a great deal. through direct loss of custom through possible further loss of custom and goodwill when word gets around that the quality standard is unreliable through the cost of dealing with and compensating the customer who has complained through the need to maintain higher replacement stocks and a large repair force. In conclusion quality control is a vital part of the manufacturing process helping to ensure that Australian products remain competitive in the market place That is the end of the Listening test You will now have half a mmuie to check your answers 30 seconds You now have ten minutes to transfer your answers to the Listening answer sheet Speaking Transcripts Practice Interview 1 For this exercise you should listen to the interviewer s questions. Then when you hear the beep stop .

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