TAILIEUCHUNG - Chapter 3_Project management process improvement

Chapter 3: Assessing and Reporting Maturity Level. At this point we have a good grasp of the CMM as applied to project management. We have described maturity at all five levels for each of the 39 processes that makes up the nine knowledge areas of the PMBOK standard. We have seen that level 3 is the transition between having a documented process (level 2) and having all project teams using the process (level 3). Level 3 defines project management process practice (PP) level maturity. Level 2 defines project management process definition (PD) level maturity. Levels 1, 4, and 5 define both PD. | 3 Assessing and Reporting Maturity Level At this point we have a good grasp of the CMM as applied to project management. We have described maturity at all five levels for each of the 39 processes that makes up the nine knowledge areas of the PMBOK standard. We have seen that level 3 is the transition between having a documented process level 2 and having all project teams using the process level 3 . Level 3 defines project management process practice PP level maturity. Level 2 defines project management process definition PD level maturity. Levels 1 4 and 5 define both PD and PP level maturity. In this chapter we turn to the measurement and assessment of project management maturity in the organization. One survey document has been established to measure both PD and PP maturity. In other words our assessment of level 2 maturity will be totally based on a review of the established and documented processes for completeness. All other maturity levels will assess not only process by further examination of PD and documentation but also by an examination of if and how project teams are using the defined processes. In other words the practice component of maturity is measured by examining ongoing and recently completed projects and how the defined and documented processes were used in the execution of the projects. The survey has been designed to accommodate either PD or PP maturity assessments. The survey is modular. A single process may be assessed for either PD or PP maturity or both. Also all of the processes that define a specific knowledge area may be similarly assessed. PD is the documented and standardized processes that drive all project management activity in the organization. It is developed in collaboration with those who are expected to utilize it as well as all those managers who either affect it or are affected by it. The development of PD is only the first step in creating a 73 74 Project Management Process Improvement project management culture in an .

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