TAILIEUCHUNG - Lecture Information technology project management (Eighth Edition): Chapter 8

Lecture Information technology project management (Eighth Edition): Chapter 8, after studying this section will help you understand: Understand the importance of project quality management for information technology (IT) products and services; Define project quality management and understand how quality relates to various aspects of IT projects; Describe quality management planning and how quality and scope management are related. | Information Technology Project Management Seventh Edition Note See the text itself for full citations. Understand the importance of project quality management for information technology IT products and services Define project quality management and understand how quality relates to various aspects of IT projects Describe quality management planning and how quality and scope management are related Discuss the importance of quality assurance Explain the main outputs of the quality control process Information Technology Project Management Eighth Edition Copyright 2016 2 Understand the tools and techniques for quality control such as the Seven Basic Tools of Quality statistical sampling Six Sigma and testing Summarize the contributions of noteworthy quality experts to modern quality management Describe how leadership the cost of quality organizational influences expectations cultural differences and maturity models relate to improving quality in IT projects Discuss how software can assist in project quality management Information Technology Project Management Eighth Edition Copyright 2016 3 Many people joke about the poor quality of IT products see cars and computers joke People seem to accept systems being down occasionally or needing to reboot their PCs But quality is very important in many IT projects Information Technology Project Management Eighth Edition Copyright 2016 4 In 1986 two hospital patients died after receiving fatal doses of radiation from a Therac 25 machine after a software problem caused the machine to ignore calibration data In one of the biggest software errors in banking history Chemical Bank mistakenly deducted about 15 million from more than 100 000 customer accounts In 2015 the United States Department of Justice unsealed indictments in what was described as the largest data break of names and e-mail addresses in the history of the internet Information Technology Project Management Eighth Edition Copyright 2016 5 The International .

• Quản lý dự án
• Lecture Information technology project management
• Project management
• Information technology project management
• Information technology project
• Project quality management
• Quality management planning
• Information technology context
• Agile project management
• Project management statistics
• Project sponsor
• Project communications management
• Communications management plan
• Project management process
• Planning processes
• Project human resource management
• Emotional intelligence
• Project risk management
• Control risks
• Project scope management
• Project time management
• Project cost management
• Project procurement management
• Project stakeholder management
• Project portfolio management
• Project management profession
• Project management framework
• Project management context
• Project life cycle
• Importance of scope management
• Project scope management processes
• Strategic planning process
• Project integration management
• Project plan
• Integration change control
• Risk management planning
• Qualitative risk analysis
• Activity definition process
• Activity sequencing
• Resource planning
• Cost estimating
• Quality model
• Software test
• Managing people
• Human resource plan
• Good communications
• Communications planning
• Procurement planning
• Solicitation planning
• Information technology
• Project integration management processes
• Project selection