TAILIEUCHUNG - A Handbook of Commercial Correspondence

How can it be used? Use it in class, at the office, or at home. Always keep it with you as your essential reference guide. Who is it for? Anyone dealing with commercial correspondence from clerical to management level. Students taking Business English examinations, such as the LCCI English for Commerce and English for Business, the Cambridge BEC and CEIBT, and Pitman's English for Business Communications. Business studies teachers. | A Handbook of Commercial Correspondence A Ashley Oxford University Press Oxford University Press Great Clarendon Street Oxford 0X2 6DP Oxford New York Athens Auckland Bangkok Bogota Bombay Buenos Aires Calcutta Cape Town Dares Salaam Delhi Florence Hong Kong Istanbul Karachi Kuala Lumpur Madras Madrid Melbourne Mexico City Nairobi Paris Singapore Taipei Tokyo Toronto Warsaw and associated companies in Berlin Ibadan Oxford and Oxford English are trade marks of Oxford University Press ISBN 0 19 457206 4 Oxford University Press 1992 First published 1984 Second edition 1992 Eighth impression 1998 No unauthorized photocopying All rights reserved. No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise without the prior written permission of Oxford University Press. This book is sold subject to the condition that it shall not by way of trade or otherwise be lent resold hired out or otherwise circulated without the publisher s prior consent in any form of binding or cover other than that in which it is published and without a similar condition including this condition being imposed on the subsequent purchaser. Printed in China Note The companies organizations and people mentioned in the specimen letters and documents in this book are entirely fictitious and any similarity with actual companies organizations or people is coincidental. Acknowledgements The Publishers and Author are grateful to the following for permission to reproduce the documents on the pages quoted Barclays Bank International Ltd pp. 152 155 British Airways p. 191 Overseas Containers Ltd. p. 209 Lloyd s of London the London Chamber of Commerce and Industry . Contents Introduction 1 Structure and presentation 1 2 Content and style 13 3 Enquiries 23 4 Replies and quotations 35 5 Orders 51 6 Payment 67 7 Complaints and adjustments 91 8 Credit 111 9 Banking 133 10 Agents and .