TAILIEUCHUNG - A study on how emotional dissonance impact work exhaustion, job satisfaction and turnover intention among it’ professionals

This study is an empirical examination of the how Emotional dissonance impact IT professionals work exhaustion, job satisfaction and turnover intention. Data were collected from 246 IT professionals in various industries from Coimbatore district. | A study on how emotional dissonance impact work exhaustion job satisfaction and turnover intention among it professionals International Journal of Management IJM Volume 8 Issue 1 January February 2017 12 Article ID IJM_08_01_001 Available online at http ijm JType IJM amp VType 8 amp IType 1 Journal Impact Factor 2016 Calculated by GISI ISSN Print 0976-6502 and ISSN Online 0976-6510 IAEME Publication A STUDY ON HOW EMOTIONAL DISSONANCE IMPACT WORK EXHAUSTION JOB SATISFACTION AND TURNOVER INTENTION AMONG IT PROFESSIONALS M. Vennila . Research Scholar BSMED Bharathiar University Coimbatore 641046 India Dr. K. Vivekanandan Professor BSMED Bharathiar University Coimbatore 641046 India ABSTRACT Emotional dissonance is the conflict between experienced emotions and emotions expressed to conform to display rules. This study is an empirical examination of the how Emotional dissonance impact IT professionals work exhaustion job satisfaction and turnover intention. Data were collected from 246 IT professionals in various industries from Coimbatore district. Positive emotional dissonance and Negative emotional dissonance of IT professionals were conceptualized whereas how emotional dissonance impact IT professionals work exhaustion job satisfaction and Turnover intention. The results shows that emotional dissonance impact IT professional work exhaustion. Perceived work load role ambiguity role conflict autonomy and fairness of rewards influenced IT professionals Work exhaustion. IT professionals experienced reduced job satisfaction and increased work exhaustion experienced with turnover intention. Key words Emotional dissonance Job Satisfaction Role conflict Turnover Intention Work Exhaustion Cite this Article M. Vennila and Dr. K. Vivekanandan A Study on How Emotional Dissonance Impact Work Exhaustion Job Satisfaction and Turnover Intention among It Professionals International Journal of Management 8 1 2017 pp. 1 12.

• Tâm lý học
• IT professionals work exhaustion
• Positive emotional dissonance
• Negative emotional dissonance
• Perceived work load
• Fairness of rewards