TAILIEUCHUNG - Association between service health quality and patient satisfaction – a case study of people in North Mamuju, Indonesia 2017

This study aims to determine the relationship of health services quality and satisfaction level in people of North Mamuju. Analytic observational research with cross-sectional study design, population of the entire community of North Mamuju regency and research subjects were aged >18 years. | Association between service health quality and patient satisfaction a case study of people in North Mamuju Indonesia 2017 International Journal of Management IJM Volume 8 Issue 1 January February 2017 174 Article ID IJM_08_01_019 Available online at http ijm JType IJM amp VType 8 amp IType 1 Journal Impact Factor 2016 Calculated by GISI ISSN Print 0976-6502 and ISSN Online 0976-6510 IAEME Publication ASSOCIATION BETWEEN SERVICE HEALTH QUALITY AND PATIENT SATISFACTION A CASE STUDY OF PEOPLE IN NORTH MAMUJU INDONESIA 2017 Fuad Husain Akbar Department of Public Health Dentistry Faculty of Dentistry Hasanuddin University Indonesia Burhanuddin Daeng Pasiga Department of Public Health Dentistry Faculty of Dentistry Hasanuddin University Indonesia Rezky Montho Clinical Student Department of Public Health Dentistry Faculty of Dentistry Hasanuddin University Indonesia ABSTRACT Satisfaction is a comparison between the perceptions of services received with expectations while the quality of health services is act or services provided by one party to another in form of care or provision of health facilities. Health resources are one contributing factor in provision of qualified health care which is expected to improve public health. Aspects of provided services quality will affect patient satisfaction. If their expectations are met it means that service has provided good quality and will also lead to high satisfaction. This study aims to determine the relationship of health services quality and satisfaction level in people of North Mamuju. Analytic observational research with cross-sectional study design population of the entire community of North Mamuju regency and research subjects were aged gt 18 years. The results showed significant value in registration and physicians implying registration and physicians have significant effect on customer satisfaction. The conclusions of this study indicate that the .

• Xã hội học
• Health services quality
• Analytic observational research
• Cross sectional study design
• North Mamuju regency
• Provision of health facilities
• Economic management
• Summary of Economic dissertation
• Quality of health care services
• Health insurance at district hospitals
• Health care services
• Quality of nursing services and inpatient satisfaction
• Quality of nursing services
• Health center in West Lombok Indonesia
• Cross sessional approach
• Gunung Sari Health center
• Tạp chí khoa học
• Satisfaction on quality of health care services
• Hue university hospital
• Multi linear regression
• Examining the patients satisfaction
• BMC Pediatrics
• Child health
• Growth faltering
• Health outcome
• Remote Health Centre
• Maternal and infant health
• Delivery Issues
• Mental Health
• Services Delivery
• Quality Improvement
• Treatment Settings
• public revenue
• Ethnic minority
• Satisfaction of outpatients
• Characteristics of medical examination and treatment
• Medical services
• Quality Assessments
• Health Services
• Racism Diagnostic
• Care Planning
• Clinical audits
• Measures of services
• Health facilities
• Health insurance institutions
• BMC Cancer
• Breast cancer
• Cancer burden
• Developing country
• Performance measurement
• Healthcare quality
• Health services research
• socially conscious
• investment vehicles
• Post Abortion
• Care Services
• Renal Function
• Urine Production
• hospitalized patients
• cohorts suggesting
• HIV transmission
• directly attrib
• reverse transcriptase
• inhibitors (NRTI)
• Chemotherapy tolerance
• Comprehensive medical assessment
• BMC Pulmonary Medicine
• Pulmonary hypertension
• Quality of life
• Health related quality of life
• Pharmacy services
• BMC Geriatrics
• Illiterate older people
• Scoping review
• Informal settlements
• Prevention and Future
• Behavioral and Psychosocial
• Obesity and Quality
• Diverse Ethnicity
• Low Socioeconomics
• Based Solutions
• Psychological Impact
• Chronic Renal Failure
• Renal Replacement
• relationship between
• inherently elastic
• treatments possible
• Wildlife Conservation
• Genome Banking
• Cats Reproductive
• báo cáo khoa học
• báo cáo hóa học
• công trình nghiên cứu về hóa học
• tài liệu về hóa học
• cách trình bày báo cáo
• Dryland Regions
• Trehalose and Abiotic
• Biological Systems
• Glyoxalase System
• Reactive Oxygen Species
• Detoxification System
• Guidelines for perinatal care
• Perinatal care
• Perinatal health care
• Inpatient perinatal care services
• Prepregnancy care
• BMC Pharmacology and Toxicology
• Continuous quality improvement
• Drug utilization
• Inappropriate prescribing
• Outpatient health services
• Prescription auditing
• Outcome assessment
• Evidence based practice
• Learning healthcare organization
• Very preterm infants
• Very low birth weight infants
• Neonatal intensive care unit
• Neonatal networks
• Comparative analysis
• Terminally ill patients
• Early palliative care
• International medical organizations