TAILIEUCHUNG - Evaluating the quanlity improvement of public administration service of Ninh Binh province, Vietnam

Currently, Vietnamese government attaches great importance to public administrative services quality improvement. The main question for public services organization are: to what extent public administration services meet the needs of citizens and what it takes to improve the quality of public administrative services? Employing the marketing mix model, this study was conducted in Ninh Binh province to assess the quality of public administration services and explore the factors that affect the level of satisfaction for different marketing mix components in public service sector. Through the data collected in 2013 and 2018, the study provides an overview of public administrative service quality in Ninh Binh Province and identifies its improvement over the period of 5 years. The results of the linear regression analysis (based on data collected in 2018) show the effect of items on the satisfaction of citizens for each marketing-mix factor. Based on the results of the study, the authors suggest several solutions to improve the quality of public administrative services of Ninh Binh province. | Evaluating the quanlity improvement of public administration service of Ninh Binh province, Vietnam

Đã phát hiện trình chặn quảng cáo AdBlock
Trang web này phụ thuộc vào doanh thu từ số lần hiển thị quảng cáo để tồn tại. Vui lòng tắt trình chặn quảng cáo của bạn hoặc tạm dừng tính năng chặn quảng cáo cho trang web này.