TAILIEUCHUNG - Office Management

This chapter discusses the key attributes of running an efficient and organized office. Your office(s) first and foremost needs to be a productive work environment for your staff. When hiring a new employee is the space, phone extension, and computer ready for them on the day he or she arrives—or are you scrambling to get these things set up during their first couple of weeks on the job? Further, the professional services firm office is your face to clients and prospective and existing staff. It ref lects either organization or disorganization, confidentiality, or lack thereof or it ref lects. | 20 Office Management John Baschab and Jon Piot There is no substitute for the comfort supplied by the utterly taken-for-granted relationship. Iris Murdoch British novelist This chapter discusses the key attributes of running an efficient and organized office. Your office s first and foremost needs to be a productive work environment for your staff. When hiring a new employee is the space phone extension and computer ready for them on the day he or she arrives or are you scrambling to get these things set up during their first couple of weeks on the job Further the professional services firm office is your face to clients and prospective and existing staff. It reflects either organization or disorganization confidentiality or lack thereof or it reflects simplicity or complexity. What catches your client s attention when entering your office space What first impression does your office and staff leave Office management includes support services such as managing and maintaining the facility organizing and managing the administrative staff ensuring proper services are provided such as phones offices and document reproduction centers. Office management may also include some of the softer aspects of running the firm including fostering the firm s culture and capturing and maintaining the history of the firm. For smaller firms office management duties are typically combined with other functions . book-keeping that can be carried out by one person. In larger firms office management may actually be the function of a dedicated full-time employee or a department of employees. In this chapter we discuss many of the basic services provided by the office management function and the growth points in the life of the firm when transitioning from part-time staff to full-time staff and other organizational actions are appropriate. 517 518 The Back Office Efficient Firm Operations Why Is This Topic Important This topic doesn t receive the attention it deserves because it is a .

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