TAILIEUCHUNG - Knowledge scaffolding visualizations: A guiding framework

In this paper we provide a guiding framework for understanding and selecting visual representations in the knowledge management (KM) practice. We build on an interdisciplinary analogy between two connotations of the notion of “scaffolding”: physical scaffolding from an architectural-engineering perspective and scaffolding of the “everyday knowing in practice” from a KM perspective. We classify visual structures for knowledge communication in teams into four types of scaffolds: grounded (corresponding ., to perspectives diagrams or dynamic facilitation diagrams), suspended (., negotiation sketches, argument maps), panel (., roadmaps or timelines) and reinforcing (., concept diagrams). The article concludes with a set of recommendations in the form of questions to ask whenever practitioners are choosing visualizations for specific KM needs. Our recommendations aim at providing a framework at a broad-brush level to aid choosing a suitable visualization template depending on the type of KM endeavour. | Knowledge Management E-Learning Vol. 7 . Jun 2015 Knowledge Management E-Learning ISSN 2073-7904 Knowledge scaffolding visualizations A guiding framework Elitsa Alexander Sabrina Bresciani Martin J. Eppler University of St. Gallen HSG Switzerland Recommended citation Alexander E. Bresciani S. Eppler M. J. 2015 . Knowledge scaffolding visualizations A guiding framework. Knowledge Management E-Learning 7 2 179-198. Knowledge Management E-Learning 7 2 179-198 Knowledge scaffolding visualizations A guiding framework Elitsa Alexander Institute for Media and Communications Management University of St. Gallen HSG Switzerland E-mail Sabrina Bresciani Institute for Media and Communications Management University of St. Gallen HSG Switzerland E-mail Martin J. Eppler Institute for Media and Communications Management University of St. Gallen HSG Switzerland E-mail Corresponding author Abstract In this paper we provide a guiding framework for understanding and selecting visual representations in the knowledge management KM practice. We build on an interdisciplinary analogy between two connotations of the notion of scaffolding physical scaffolding from an architectural-engineering perspective and scaffolding of the everyday knowing in practice from a KM perspective. We classify visual structures for knowledge communication in teams into four types of scaffolds grounded corresponding . to perspectives diagrams or dynamic facilitation diagrams suspended . negotiation sketches argument maps panel . roadmaps or timelines and reinforcing . concept diagrams . The article concludes with a set of recommendations in the form of questions to ask whenever practitioners are choosing visualizations for specific KM needs. Our recommendations aim at providing a framework at a broad-brush level to aid choosing a suitable visualization template depending on the type of KM endeavour. Keywords Knowledge .

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