TAILIEUCHUNG - Lecture Exploring management - Chapter 15: Communication

After reading this chapter, you should be able to answer the following questions: Understand the nature of communication and when it is effective, identify the major barriers to effective communication, discuss ways to improve communication with people at work. | Chapter 15 Communication Exploring Management 1 Chapter 15 What is communication and when is it effective? What are the major barriers to effective communication? How can we improve communication with people at work? Communication is more important and complex and than most of us realize. 2 Effective Communication Communication is a process of sending and receiving messages with meanings attached Communication is effective when the receiver understands the sender’s messages Communication is efficient when it is delivered at a low cost to the sender Communication is persuasive when the receiver acts as the sender intends. There are a lot of ways to communicate. Whatever method is used, if the communicating parties truly understand each other, the method used is a good one. 3 EFFECTIVE COMMUNICATION Communication Process Communication Process of sending and receiving messages with meanings attached Managers communicate many different ways 4 EFFECTIVE COMMUNICATION Communication Process Students are probably familiar with the two-way communication process. Managers have the added challenge of communicating and soliciting feedback from a diverse group, and accuracy of communication is essential. 5 EFFECTIVE COMMUNICATION Communication Process Effective Communication Receiver must understand the sender’s message Efficient Communication Communication occurs at minimum cost Effective communication is very important for managers. Choosing the right medium for training employees or giving directives can make a big difference in how well the receiver understands the message. Cost includes time and effort in addition to expense. 6 EFFECTIVE COMMUNICATION Communication Process Persuasive communication Convincing others to accept, support and act on the message Credible communication Earns trust, respect and integrity Many persuasive communicators are not very credible. Students can probably contribute many examples, including Bernard Madoff, e-mail hoaxes and scams, .

• Quản trị kinh doanh
• Social capital
• Communication process
• Exploring management
• Lecture Exploring management
• Management process
• Strategic management
• Employees’ social capital
• Structural equation modeling
• increase employee income
• Putnam’s social capital theory
• Network of social relationships
• Small and medium enterprises
• Firm performance
• Social capital resources
• Social capital of SME owners
• Owner’s social capital
• Owner’s human capital
• Human capital
• SMEs in Vietnam
• Social networks
• Doctor of Phylosophy
• The impact of social capital
• Resilience capability on the performance
• State capital enterprises in Vietnam
• State capital enterprises
• Social and health indicators
• Social capital indicators
• Socio demographic
• Chronic conditions
• Multi nominal logistic regression modelling
• A comprehensive study
• Climate change
• Role of social capital
• Adaptation to climate change
• Family social capital
• Community social capital
• Mental health
• Behavioural problems
• Self esteem
• Internalising behaviours
• Externalising behaviours
• Higher education
• Knowledge sharing
• Saudi Arabia
• Social capital in knowledge sharing
• Social capital based community of practice model
• Practice model in entrepreneurship education
• Community of practice
• Entrepreneur ship education
• Tạp chí khoa học
• Resilience capability
• State owned enterprises
• Knowledge management systems
• Success of knowledge management systems
• Information technology capability
• Household income
• Social capital affects to income
• Households in rural area
• Households in rural area of Vietnam
• Social capital in the public sector
• Knowledge sharing in the public sector
• Explicit knowledge sharing
• Public sector
• Tacit knowledge sharing
• BMC Public Health
• Social support
• Health information seeking behavior
• Complex relationships
• Abstract of the Doctoral thesis
• Promoting natural capital
• Promoting natural capital for social
• Economic development
• Red river delta
• Social capital and firm performance
• Manufacturing and services firms in Vietnam
• Boost firm performance
• The causal connection between social capital
• Social capital and knowledge sharing in tertiary education
• The conceptual framework
• Conceptual framework
• Social Perspectives
• Social Approaches
• Critical Psychiatry
• Mental Breakdown
• Self rated depression
• Special focus on women
• Alcohol consumption
• Economic situation
• Social Research Methods
• Sustainability
• Capital Resourcing
• Cartographic Models
• Social Sciences
• Smoking
• Qualitative Approaches
• The roles of human
• The development
• Manufacturing SMEs in Vietnam
• Manufacturing SMEs
• Real estate
• Accessibility to land stock
• Relationship network
• Stock exchange
• Formal credit
• Semi formal credit
• Informal credit
• Binary logistic regression
• Multinomial logistic regression
• Innovative development
• Social modernization
• Value assessment
• Human potential in Kazakhstan