TAILIEUCHUNG - Lecture Organizational behavior - Chapter 4: Introducing organizational behavior

After reading this chapter, you should be able to answer the following questions: What are emotions and moods? How do emotions and moods influence behavior? What are attitudes and how do they influence behavior? What are the job satisfaction trends and Issues? | Chapter 4 Emotions, Attitudes, and Job Satisfaction Nothing beats feeling good 1 Chapter 4 Study Questions What are emotions and moods? How do emotions and moods influence behavior? What are attitudes and how do they influence behavior? What are the job satisfaction trends and Issues? 4-2 Copyright © 2014 John Wiley & Sons, Inc. 2 What are emotions and moods? Affect Range of emotions and moods that people experience in their life context. Emotions are strong positive or negative feelings directed toward something or someone. Copyright © 2014 John Wiley & Sons, Inc. 1-3 3 What are emotions and moods? Emotional intelligence (EI) Ability to understand emotions in ourselves and others and to use that understanding to manage relationships effectively. Copyright © 2014 John Wiley & Sons, Inc. 4-4 4 Figure : Four key emotional intelligence competencies Copyright © 2014 John Wiley & Sons, Inc. 4-5 5 What are emotions and moods? Self-conscious emotions Arise from internal sources (shame,

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• Organizational behavior
• Lecture Organizational behavior
• Individual behavior
• Organizational context
• Job satisfaction
• Emotional intelligence
• Organizational behavior theory
• Organizational culture
• Organizational structure
• Leading organizational change
• The unfreezing stage
• Organizational design
• Management in organizations
• Leadership in organizations
• Internal locus
• Outcomes of stress
• Script schemas
• Person schemas
• Motivation theories
• Needs theory
• Individual motivation
• Performance management cycle
• Formal teams
• Informal groups
• Team performance
• The team building process
• Decision making
• Moral dilemma
• Conflict in organizations
• Negotiation in organizations